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Ecommerce Solutions: Shopping Cart Software FAQs

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Stable Stores: Shopping Cart Software FAQs


Ecommerce Software by Stable Stores

 
 
What does Stable Stores offer?
Stable Stores services encompass everything you need to sell online. The core of Stable Stores is the feature rich, search engine friendly, shopping cart software. The tools built into Stable Stores will help you sell more and save time. Stable Stores is a complete solution which includes ultra-reliable web hosting and friendly, free 24x7 technical support.

Stable Stores also offers services to improve your web site by both gaining traffic and improving conversion rates. Stable Stores partner services include ecommerce web design, logo creation, search engine optimization services, pay per click management, merchant accounts, domain registration, and more!

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What are the fees for Stable Stores?
Stable Stores has a flat cost of $19.95/month for small business web sites with a one time setup fee of $99. Stable Stores does not charge a percent of your revenue like other ecommerce solutions.

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Do you offer any kind of guarantee?
Stable Stores offers an unconditional 30 day money back guarantee. If for any reason Stable Stores does not fit your needs you will get back both the first month and setup fee. It is truly risk-free.

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How does Stable Stores compare to Yahoo! Merchant Solutions?

Stable Stores has many competitive advantages over Yahoo! Merchant Solutions.

1) Price
Stable Stores does not charge a percent of your revenues like Yahoo! Merchant Solutions does.  That means that you keep more of what you make in your pocket helping you grow your business quicker.

2) Support
Stable Stores's technical support is 2 nd to none!  We offer true 24x7 free technical support that is not only knowledgeable, but is courteous and friendly. 

3) Design Flexibility
Stable Stores has a very flexible solution.  You can design your site virtually any way you wish.  With Yahoo you are limited to the confines of the templates they provide unless you try to use their unsupported, proprietary RTML programming language. 

There are many more advantages.  Please email our sales department at sales@stablestores.com to speak with an ecommerce expert and discuss all the benefits of going with Stable Stores ecommerce solution.

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Can I build my new Stable Stores site while the site at my other host stays live?
Yes! When you sign up for Stable Stores you get your own IP address which you can work on while you keep your domain live at your existing host. Only when your Stable Stores storefront is ready to go live will you change your DNS settings to point your domain to us.

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Can I use my own domain name with Stable Stores?
Absolutely! With Stable Stores you can point your domain directly to our servers. You do not need to use a subdomain of Stable Stores or any other temporary domain name placeholder.

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How will potential shoppers find my site?
One common fallacy in the internet is the “If you build it, they will come” mentality. You must make plans to market your web site! Stable Stores helps you out by having a search engine friendly shopping cart. When internet spiders pick up on your web site they will be able to be crawled and indexed by the major search engines.

Stable Stores has additional search engine marketing partners which can greatly increase your online revenues. To see more information on what our partners can do visit our partners website at our partners section of the website.

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Why is Stable Stores search engine friendly?
Stable Stores takes great strides to ensure the software you are using is search engine friendly to give you the best chance to get listed highly in search engines. There is a myth that dynamic pages cannot be spidered or indexed by the search engines. This couldn’t be further from the truth! What matters is how the page is created.

Stable Stores attends numerous search engine shows each year to get the latest information on how to improve the search engine friendliness of the shopping cart software. There are many features and tools built right into Stable Stores that help your site attain top listings!

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How am I notified of a new order?
When an order is placed on your site you will receive an email with the details of the order including the shipping and billing information, and the products which were ordered. Your customer will also receive an email with the same information notifying them of the order.

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After someone checks out on my store, how do I get that money?
When someone checks out of your Stable Stores store using your online payment gateway, the money is transferred to your merchant account. Then, depending on your merchant account, you will receive the funds anywhere from 1 business day to the first payment cycle the following month. Most merchant accounts take only 1 to 3 days to transfer funds from the merchant account to your bank account.

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Can I take credit cards without having a merchant account with internet payment gateway?
Yes, you can! Stable Stores offers a solution called custom payment. With custom payment you can set up to take credit cards manually. Then all you need to do is log into your Stable Stores storefront and capture that credit card information and punch it into your desktop credit card terminal.

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How can customers view the status/track their orders?
Stable Stores allows customers to enter a username and password at checkout. This mechanism then allows customers to come back to the site and log in with their username and password to view the status of their order. There are numerous default order statuses (such as New Order, In Progress, and Completed) and you can create your own custom order statuses as well. When the customer logs in they will see the order status next to their order. Also you can add additional information in the Notes field in the order. That way if you need to convey more information you can.

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What will happen to my search engine listings if I switch to Stable Stores?
Typically rankings will fluctuate when switching providers while the search engines are reindexing the pages. With good link popularity the site will be crawled very soon after the switch and the spiders will begin to index the new pages. After fluctuations the listings will typically level back of and increase over the long haul due to the search engine friendliness of the Stable Stores solution.

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How does Stable Stores calculate shipping?
You can calculate shipping rates in any combination of the below three ways.

1) Real Time Shipping Rates
Calculate shipping by weight and location and have live shipping rates post to your customers directly from the carriers you choose; UPS, FedEx, or USPS.

2) Custom Shipping Table by Weight
Rather than using the actual rates from the carriers, you can use your own defined shipping rates which are determined by the overall weight of the items in the shopping cart.

3) Custom Shipping Table by Price
You can use your own defined shipping rates which are determined by the overall price of the items in the shopping cart.

One very popular configuration is to use Real Time Shipping Rates in conjunction with Custom Shipping Table by Price. Many merchants will offer real time rates from their carrier of choice for ground and air shipments, but also will run a special for free shipping over a certain order total. They will use the Real Time Shipping Rates and also create a custom table for Free Shipping by price where the prices for which the shipping rate of $0.00 is defined only over the dollar amount. (For example all order over $100 receive free shipping).

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How much design flexibility does Stable Stores offer?
Stable Stores offers amazing design flexibility for an out of the box ecommerce solution. Virtually all areas of the website can be edited; many of these areas you can modify with your own HTML, Javascript, or Flash. Even though Stable Stores offers all of this power and flexibility, it is a very simple solution to use. Even novices can create professional looking web sites with the point and click options, clickable style sheet, and WYSIWYG (standing for “What You See Is What You Get”) editor where you can add your own custom HTML code.

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Can Stable Stores sell soft goods (electronic goods)?
Definitely! Stable Stores allows you to sell things such as PDF’s, audio files, software applications, and more. When a customer successfully checks out they will be sent a login and password automatically to log in and retrieve the file they purchased.

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Is there a way that I can upload all of my products at once?
Yes! Stable Stores offers a plugin called Easy-Populate which can handle this. If you have a database or Excel spreadsheet of products it can quickly be uploaded all at once into Stable Stores. Easy-Populate is a bulk data import/export utility which serves many additional purposes.

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